Live Worm Delivery - Terms and Conditions

It is obviously our every intention that your worms arrive alive and healthy. Here are the precautions we take.

• We and our suppliers normally (though not always) ship on Mondays and Tuesday to shorten transit time and ensure that your worms don't sit in a warehouse over a weekend.
• We do what we can to ship in biologically *inactive* material to prevent the onset of hot composting within the package. This material is typically dry peat moss
• We only ship USPS Priority or UPS in clearly marked packages although for larger bulk purchases, we may require shipment via Southwest Airlines Cargo if you live near a Southwest Cargo destination.

We need your help to ensure live delivery, though. 

• Please let your postman know that you are expecting a live delivery, normally around Thursday of your delivery week.
• Ensure you have a shaded area where your package can be placed.
• If you won't be home to receive the package, please try to arrange for someone to be there.
• If you request specific timing on your order (for instance, do not deliver on Saturday), we need to know at the time of the order.

If the worms arrive dead, we need to know on the day of delivery. 

Please e-mail a cellphone picture or video to support@urbanwormcompany.com.

If the above conditions have been satisfied, we will do one reshipment at our cost.