Refund policy

Returns
Our return policy lasts 30 days. If 30 days have gone by since your purchase, we can only offer you a refund or exchange for unused products.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase, so please send your receipt to support@urbanwormcompany.com.


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Note: We cannot offer refunds or returns on live or consumable products like worms, Urban Worm Coco Coir, or the Urban Worm Blanket.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@urbanwormcompany.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@urbanwormcompany.com and send your item to: MontCo Organics, 703 Gawain Rd, Plymouth Meeting PA 19462, United States.


Shipping
To return your product, you should mail your product to: MontCo Organics, 703 Gawain Rd, Plymouth Meeting PA 19462, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.